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Business StudiesConsumer Protection

Class 12Business StudiesChapter 126 marksModerate

Watch this chapter

Business Studies · Class 12Consumer Protection14:15Watch Consumer Protection on the Seedha YouTube channel
Watch on YouTubeMark as Completed

Consumer Rights and Responsibilities, Consumer Protection Act 2019, Redressal Machinery and the board questions built on them — roughly 6 marks of the paper.

Learning resources

In the notes

Topics covered

  1. 01Consumer Rights and Responsibilities14:15
  2. 02Consumer Protection Act 201912:54
  3. 03Redressal Machinery12:51
  4. 04Role of Consumer Organisations21:17

After this chapter you can

  • Explain consumer rights and responsibilities without reading from the book
  • Present consumer protection act 2019 in the format the marking scheme rewards
  • Attempt every previous year question set on this chapter
Marks
6
PYQs
18
Video
1h 1m

Then do the work

Practice

Important questions
29
Board questions
12
Numericals & applications
25
Open practice set

Revise

  • One-shot revision, 15 minutes
  • Format sheet for this chapter
  • Printable summary, 2 pages
Revision material

Prepare

Board appearances of Consumer Protection by year
YearAsked asMarks
2025MCQ set2
2024Case based4
2023Short answer2
2022Long answer6
2021MCQ set6
All PYQs
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Target 95+ in Business Studies

Padho, Likho, Revise and Marks Laao. Chapter 12 of 12 — keep going while the format is fresh.